Indeed what could be more annoying than finding Pitcairn Email List yourself wandering from agent to agent in search of the one who will be able to give you the answer you are looking for? virtual switchboard is decisive. By using a menu you optimize the customer experience and guide your callers step by step to the person they are looking for.
This is also a great advantage for your employees: they only handle calls for which they are competent and therefore improve their productivity. Today you have the choice between two types of menus for your virtual telephone switchboard: The DMTF menu: the caller uses the keys on their telephone keypad to select the service/agent they wish to contact: